Content Moderation Traums: Understanding Exposure to Digital Trauma

Explore four evidence-based policy briefs addressing the psychological impact of content moderation and what needs to change across systems.

Public Awareness & Civil Society

Ways to build understanding, reduce stigma and foster collective responsibility for the people who keep digital spaces safer for all.

Mental Health & Health Systems

Recommendations for improving access to and delivery of evidence-based mental health care for those exposed to traumatic content.

Industry & Employers

Guidance for building psychologically safe, healthy and sustainable workplaces for content moderators.

Policymakers & Regulators

Evidence-informed recommendations for ensuring regulation and policy protect the psychological safety and wellbeing of content moderators.

Evidence-based resources on internet content moderation trauma, with practical guidance for regulators, employers, clinicians and the public.

Every day, a largely invisible workforce reviews the worst material the internet produces — child sexual abuse material, violence, exploitation and hate speech — so the rest of us don't have to. Peer-reviewed research is increasingly clear that this work carries a real psychological cost: repeated exposure to this content is associated with PTSD, depression, burnout and other trauma-related difficulties, with higher exposure linked to higher distress. Understanding internet content moderation trauma is the first step toward building safer, more accountable systems for the people who do this work.

This hub brings together four evidence-based policy briefs, each written for a different audience with a role to play in protecting content moderators' mental health and wellbeing. Together, they set out what needs to change — in regulation, in the workplace, in clinical care, and in public understanding — so that support for moderators moves from an afterthought to a shared responsibility.